General Return Policy for Domestic Orders
For Domestic Orders (U.S.) you may return any EVANNEX® product for any reason for a period of 30 days from the date of delivery; provided that:
Product Registration has been completed upon receipt of product.
The product must be returned undamaged and with no scratches, tears, nicks, dents or wear. The product must be returned in its original packaging, with shipping and insurance prepaid by the purchaser. Customers will be charged a 10% restocking fee based on the retail price of the product. Once you have returned the product and after it has been fully inspected, we will refund your purchase price less the 10% restocking fee.
After 30 days have elapsed, EVANNEX will not accept returns.
To process a return, simply contact us for shipping instructions and a return merchandise authorization (RMA) tracking number. Securely pack the product in its original packaging, and provide a copy of the original sales receipt, which is required as the proof of purchase. Write the RMA number clearly on the outside of the package. Send the product, freight charges prepaid, to EVANNEX at the address provided with the RMA. Note: regarding specific warranties, these vary from product to product — it is imperative to read each product page and refer to the Product Warranty page for information relative to each product.
General Return Policy for International Orders
Important: EVANNEX does not process returns, replacements, and/or refunds for international orders — all sales are FINAL for international orders. This policy includes orders processed through a freight-forwarder in the USA that has an ultimate destination outside the USA. Also for all international orders: EVANNEX® does not refund any VAT, GST, Duty, Tax, handling fees, customs clearance charges and/or other costs associated with the shipment that your home country may charge upon delivery.
Supplementary Terms for Product Returns
EVANNEX Carbon Fiber Products. Any EVANNEX product that uses a Carbon Fiber Applique or Carbon Fiber (e.g., B-Pillar Appliques for Model S and Model X, Spoiler Appliques for Model X, Mirror Cover for Model S, Window Control Covers for Model S and Model X) may be returned only if the protective tape that covers the adhesive has not been removed. Once the protective tape has been removed for one piece of a multi-piece product, it may not be returned and no refund or replacement will be offered. Therefore, please be certain that you’re satisfied with the look and style of your carbon fiber product BEFORE you remove the adhesive backing tape. You can accomplish this using masking tape to temporarily hold the piece in place or, if you want an even more realistic preview, you can use double-sided masking tape to temporarily affix the piece(s) to assess the look and style. Stated as succinctly as possible, once you remove the adhesive backing from any Carbon Fiber piece, it's yours—no returns and no credit can be offered.
Car Covers. Car covers are used in a variety of environmental conditions. Over time, wear and tear is to be expected, as are stains and other blemishes. Once the car cover has been used in the environment, it may NOT be returned. Furthermore, wear and tear, small blemishes and stains are not considered to represent product defects, and returns associated with wear and tear, small blemishes and stains are not accepted.
Owning Model S, 2/e and Getting Ready for Model 3. There are no returns or refunds for hardcopy and digital versions of these books.
Lloyd Floor Mats. Lloyd Mats are warranted by Lloyd Design Corp. against defects in design, workmanship and materials. Normal wear and the requirement for periodic cleaning are not considered as floor mat defects. Defective mats will be repaired or replaced at the option of Lloyd Design Corp. The following warranties apply to Lloyd Mat products: Luxe: Lifetime warranty. For as long as the original mat buyer owns the vehicle. Ultimat and Rubbertite: Five years. The original dated invoice will be required for proof of purchase and Product Registration must be completed upon receipt. Note: Lloyd Floor Mats mats are made to order and not returnable except for clear manufacturing errors that are identified and communicated within 30 days of receipt of product. Lloyd floor mats are slightly larger than the OEM mats and the size differential is NOT a manufacturing defect. Always test fit the mats before you file a complaint on a suspected misfit. In 99.9% of all cases you will find that the Lloyd Mat fits better than the original mat. It is important to note that driver mats have holes strategically placed for the Lloyd safety fasteners and we do not accept returns based on this design component. In addition, we do not accept returns based on dissatisfaction with color preference/choice.
Front Air Dam Protection Kit. Once the red protective film has been removed from the air damn protection strip the product can no longer be returned for credit or exchange. The reason for this is that the product cannot be reused or resold. Therefore, please be certain that you’re satisfied with the look and style of your Air Dam Protection Kit BEFORE you remove the red adhesive backing from the protection strip. Once the red adhesive backing is removed, no returns or refunds will be accepted.
Seat Covers. These made-to-order seat covers are custom-built to your specific Tesla configuration, therefore, we do not accept returns on our seat covers. However, we will gladly exchange or fix any defect in workmanship. Please note: We understand many of customers pre-order accessories prior to the arrival of your Tesla. Kindly inspect each box within 48 hours of delivery to ensure the integrity of your order. Please contact us no later 72 hours if what you received has a workmanship defect. Any claims made after 72 hours of receipt will not be honored. Any product that has been used is NOT returnable or exchangeable. If you qualify for a Seat Cover return, please understand that in order to keep the Seat Covers from becoming permanently creased, you have to return the Seat Covers lying completely flat in a box. DO NOT FOLD, ROLL IN A BALL OR STUFF IN A BOX. If the seat covers are permanently creased, your refund will be voided.
Apparel, Mugs, iPhone Cases. There are no returns or exchanges on these products. If you believe there is a manufacturing defect, please contact us with pictures and description.
EcoHitch. If you are not satisfied with your purchase, we want the opportunity to make the situation right. You may return or exchange unused items within 30 days of the date of purchase. Items must be unused, not previously installed, and in the original packaging. We will thoroughly inspect all items before issuing a credit. Please include a copy of your order confirmation and any RMA numbers with your returns. The customer is responsible for all freight costs when returning an item for non-warranty situations. Prices are subject to change at any time. Your product will be refunded minus a 10% restock fee unless further repairs are needed to bring the hitch back to resale condition in which case you will be notified of the additional charges.