You may return any EVannex® manufactured* product for any reason for a period of 30 days from the date of delivery; provided that:
Product Registration has been completed upon receipt of product.
The product must be returned undamaged and with no scratches, tears, nicks, dents or wear in its original packaging, with shipping and insurance paid by the purchaser.
Regarding our Center Console Insert and Rear Center Console Insert we will refund your purchase price less any shipping and handling charges. If you have ordered a Center Console Insert, we will refund your purchase price less a restocking fee of $75.00.
A special Return Policy applies for Accent-E and Accent-I products. Please be certain to read the policy (contained under the 'Returns' Tab) on the respective pages for these products.
For those who order the Owning Model S e-book: please be aware - because there is no workable method for a purchaser to 'return' the digital version of Owning Model S to us once it has been downloaded, after Owning Model S e-book is ordered, there are no 'returns' or refunds for this digital product.
For those who order TAPP Suite of Web Apps: Note: there is no trial period for TAPP. Your purchase of TAPP includes a one (1) year subscription. There are no "returns" for TAPP and if you decide to cancel your subscription early there are no partial credits and/or refunds.
With regard to LED Lighting Upgrade, you may return the product within 30 days of receipt. Also, if product becomes defective within one (1) year within date of receipt it may be returned.
With regard to the Trunk Organizer, you may return any EVannex® manufactured* product for any reason for a period of 30 days from the date of delivery; provided that the product must be returned undamaged and with no scratches, tears, nicks, dents or wear in its original packaging, with shipping and insurance paid by the purchaser.
With regard to HeatShield Gold Series, you may return your HeatShield, within 30 days of purchase for a full refund on the product.
With regard to Lloyd Mats, Lloyd Mats are warranted by Lloyd Design Corp. against defects in design, workmanship and materials. Normal wear and the requirement for periodic cleaning are not considered as mat defects. Defective mats will be repaired or replaced at the option of Lloyd Design Corp.The following lengths of warranty apply to Lloyd Mat products: Luxe: Lifetime warranty. For as long as the original mat buyer owns the vehicle. Ultimat and Rubbertite: Five years. The original dated invoice will be required for proof of purchase and Product Registration must be completed upon receipt. Note: These mats are made to order and not returnable except for clear manufacturing errors. It is not a manufacturing error that the Lloyd Mat is slightly bigger than the OEM mats. Always test fit the mats before you file a complaint on a suspected misfit. In 99.9% of all cases you will find that the Lloyd Mat fits better than the original mat. It is important to note that driver mats have holes strategically placed for the Lloyd safety fasteners and we do not accept returns based on this design component. In addition, we do not accept returns based on dissatisfaction with color preference/choice. We strongly recommend orders are placed for black mats as all Model S floor areas are black -- this will give you the best "look" in your Model S based on our testing. If you are unsure on color, we recommend you order black. If you prefer a different color than black, we recommend you contact us for a sample of the color before ordering as we do not accept returns due to any issues related to color.
With regard to Seat Covers, these made-to-order seat covers are custom built to your specific Model S configuration, therefore, we do not accept returns on our seat covers. However, we will gladly exchange or fix any defect in our workmanship. Please note: we understand many of you pre-order parts prior to the arrival of your Tesla. Kindly inspect each box within 48 hours of delivery to ensure the integrity of your order. Please contact us no later 72 hours if what you received has a workmanship defect. Any claims made after 72 hours of receipt will not be honored. Any product that has been used is NOT returnable or exchangeable. If you return your Seat Covers back to us under these circumstances, please understand that in order to keep the Seat Covers from becoming permanently creased, you have to return the Seat Covers lying completely flat in a box. DO NOT FOLD, ROLL IN A BALL OR STUFF IN A BOX.
With regard to Carbon Fiber Appliques for Model S and X:
Once the red adhesive backing has been removed from a A/B/C-Pillar appliqué piece, the product can no longer be returned for credit or exchange. The reason for this is that the appliqués piece and the package cannot be reused or resold once the adhesive backing has been removed.
Therefore, please be certain that you’re satisfied with the look and style of your appliqués BEFORE you remove the red adhesive backing tape from any appliqués piece. You can accomplish this using masking tape to temporarily hold the piece in place or, if you want an even more realistic preview, you can use double-sided masking tape to temporarily affix the piece(s) to assess the look and style. Stated as succinctly as possible, once you remove the red adhesive backing from any A/B/C-Pillar appliqués piece, the appliqués are yours—no returns and no credit can be offered.
For those ordering Apparel, Mugs, iPhone Cases: There are no returns or exchanges on these products. If you believe there is a manufacturing defect, please contact us with pictures and description.
With regard to EcoHitch, If you are not satisfied with your purchase, we want the opportunity to make the situation right. You may return or exchange unused items within 15 days of the date of purchase. Items must be unused, not previously installed, and in the original packaging. We will thoroughly inspect all items before issuing a credit. Please include a copy of your order confirmation and any RMA numbers with your returns. The customer is responsible for all freight costs when returning an item for non-warranty situations. Prices are subject to change at any time. Your product will be refunded minus a 15% restock fee unless further repairs are needed to bring the hitch back to resale condition in which case you will be notified of the additional charges.
For all international orders, please note: EVannex® does not refund any VAT taxes that your home country may charge upon delivery.
To obtain warranty/return service, simply contact us for shipping instructions and a return material authorization (RMA) tracking number. Securely pack the product in its original packaging, and provide a copy of the original sales receipt, which is required as the proof of purchase for warranty repairs. Write the RMA number clearly on the outside of the package. Send the product, freight charges prepaid, to EVannex™ at the address provided with the RMA. Also, regarding specific warranties, these vary from product to product -- it is imperative to read each product page and refer to the Product Warranty page for information relative to each product.
*Please refer to the product pages for information on other (non-EVannex®) manufacturer warranties for additional information.