Posted on December 22, 2017 by Matt Pressman
Is there a way to judge a car owner's overall satisfaction? USA Today reports that, "a new study by Consumer Reports, which ranked automotive brands based on a comprehensive owner satisfaction study... rates auto brands based on how they performed against car buyers' expectations in the 2015 through 2018 model years. It incorporates feedback on the driving experience, comfort, value, styling, audio and climate systems."
Above: The Tesla Model S (Instagram: turo)
Jake Fisher, director of automotive testing for Consumer Reports, explains, "Owner satisfaction is really a measurement of whether or not the car fulfilled on its promise... Did it disappoint you? Did you get more than you thought? Did you get less than you thought?" After evaluating (and tabulating) all the data, it's reported that, "Tesla came out on top. The Silicon Valley automaker's luxury electric vehicles have generated a devoted following."
Above: For Consumer Reports' second year in a row, Tesla tops all other automotive brands for overall 'owner satisfaction' (Source: Consumer Reports)
When it comes to Tesla, Fischer says that, "People are very happy with them." It turns out that Consumer Reports, "collected survey data from [an] annual survey on more than half a million vehicles." Furthermore, the specific vehicle model that ranked #1 on their 10 most satisfying cars list was Tesla's Model S. In addition, Tesla's Model X also cracked the top 10 this year at #8.
Above: Consumer Reports also just published a new review of the Tesla Model S (Youtube: Consumer Reports)
Consumer Reports explains that the Tesla Model S is a "sleek, fully electric four-door luxury car seats five, or seven with the optional rear-facing jump seats. With its standard 75-kWh battery we found the Tesla could cover 235 miles on a single charge. The car can be charged in about six hours on a dedicated Tesla [home power wall] connector or it can be topped off for free at public Superchargers."
Above: Consumer Reports' 'Most satisfying new cars' top five countdown finishes with the Tesla Model S ranked at #1 (Youtube: Consumer Reports)
Furthermore, Consumer Reports notes the Tesla Model S, "hatchback design aids versatility and the front trunk is a bonus... [while] all-wheel drive is now standard, and active safety features are available." So how does it drive? "Performance is exceptional, with quiet and thrilling acceleration, pinpoint handling, and a firm yet comfortable ride." A whopping 92.5% of Model S owners turned out to be so in love with their car that they'd buy it again.
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