Shipping and Fulfillment

Note: although we carry in-house products (by EVANNEX®) that ship from our facility here in Deerfield Beach, FL, we also carry brands from a variety of manufacturers located across the U.S. Many of our brands ship from different locations. Therefore, if you have a multi-item order, you will often receive the multiple products within your multi-item order delivered on different dates as they're often being shipped separately. When it's possible, we group orders together, but, often multiple items are shipped separately. 

SHIPPING DISCOUNTS: For all multi-item orders, we calculate shipping at a discounted rate — therefore, you'll realize savings if you bundle multiple items into your order — the more items you add to the order, the deeper the shipping discount given. This also has the added benefit of a lower carbon footprint when you bundle multiple items in your order as opposed to spreading it out over many orders.

EVANNEX ships worldwide — we ship packages to international destinations daily. To learn more about our International Shipping policy, simply scroll down below.

Note: for international shipments, customer holds risk for delivery and customs/VAT charges and is responsible for estimating and covering any VAT, GST, Duty, Tax, handling fees, customs clearance charges and/or other costs associated with the shipment.

For domestic (U.S.) shipping timeframes, please refer to product-specific estimates below.

NOTEThe ship time sometimes shown (during checkout) is an estimate from the shipping provider (FedEx, UPS, or USPS) for how long the product may take from the day of shipmentnot the day of order. Also, we do not ship to P.O. Box addresses, so please include a standard street address when you're checking out. You'll receive an email with shipping information on the date that your order ships so that you can be on the lookout for it. For an overview of shipping timeframes, please see below. 

Center Console Insert (CCI)

•    If you have ordered a Center Console Insert (CCI), we target delivery between 1 and 2 weeks from the day you place your order. 

Cubby Compartment

•    If you have ordered a Cubby Compartment, we target delivery between 1 to 2 weeks from the date of your order.

SuperCharger Desk Accessory

•    If you have ordered a Supercharger Desk Accessory (SuperChargeDA), we target delivery between 1 and 3 weeks from the day you place your order. 

Car Cover for Tesla Model S

•    If you have ordered a Car Cover for Tesla Model S, we target delivery between 1 and 3 weeks from the day you place your order. 

Rear Seat Dual USB Port

•    If you have ordered a Rear Seat Dual USB Port, we target delivery between 1 and 2 weeks from the day you place your order. 

12v Dual USB Car Charger

•    If you have ordered a Dual USB Car Charger, we target delivery between 1 and 3 weeks from the day you place your order. 

Adaptable Storage & Lighting Kit (ASLK)

•    If you have ordered a ASLK, we target delivery between 1 and 2 weeks from the day you place your order. 

Parcel Shelf Auto Lift

•    For the Parcel Shelf Auto Lift, you can expect delivery between 1 to 2 weeks from the day you place your order. 

GlassesClip

•    If you have ordered GlassesClip, we target delivery between 1 and 2 weeks from the day you place your order. 

Screen Protectors

•    You can expect delivery in 1 to 3 weeks via USPS.

Front License Plate Bracket - The Law

•    If you have ordered Front License Plate Bracket, you can expect delivery between 1 and 3 weeks from the day you place your order.

Lloyd Mats (Luxe, Ultimats, and/or Rubbertite lines)

•    If you have ordered Lloyd Mats, we target delivery between 2 and 3 weeks from the day you place your order for the U.S. and Canada.  NOTE: Lloyd Mats does not ship to international destinations (except Canada).

Seat Covers

•    If you have ordered Seat Covers, we target delivery between 4 and 8 weeks from the day you place your order.

Kangaroo Pockets

•    If you have ordered Kangaroo Pockets, we target delivery between 1 and 2 weeks from the day you place your order.

Seat Hoodie

•    If you have ordered Seat Hoodie, we target delivery between 1 and 2 weeks from the day you place your order.

Glove Box Bumper

•    If you have ordered Glove Box Bumper, we target delivery between 1 and 2 weeks from the day you place your order.

Trunk Organizer

•    If you have ordered Trunk Organizer, we target delivery between 1 and 2 weeks from the day you place your order.

Snow Chains

•   If you have ordered Snow Chains, we target delivery between 1 and 2 weeks from the day you place your order.

Wheel Bands - Rim Protection

•    If you have ordered Wheel Bands (or any of the products in our "Small Accessories" section), we target delivery between 1 and 3 weeks from the day you place your order.

LED Lighting Upgrade Kit

•    If you have ordered LED Lighting Upgrade Kit, we target delivery between 1 and 2 weeks from the day you place your order.

Lighted T

•    If you have ordered Lighted T, we target delivery between 2 and 4 weeks from the day you place your order.

Lighted Emblem

•    If you have ordered Lighted Emblem, we target delivery between 4 and 8 weeks from the day you place your order.

BlackVue Dash Cam

•   If you have ordered Dash Cam, we target delivery between 1 and 2 weeks from the day you place your order.

Owning Model S, by Nick Howe - Book / E-Book

•    If you have ordered our (printed) book, Owning Model S, by Nick Howe, we target delivery between 1 and 2 weeks from the day you place your order. 

Getting Ready for Model 3, by Roger Pressman - Book

•    If you have ordered our (printed) book, Getting Ready for Model 3, by Roger Pressman, we target delivery between 1 and 2 weeks from the day you place your order.

Elon Musk Book, by Ashlee Vance

•    If you have ordered Elon Musk - Tesla, SpaceX, and the Quest for a Fantastic Future, by Ashlee Vance, we target delivery between 1 and 2 weeks from the day you place your order. 

TST Wheels

•    If you have ordered the aftermarket TST Wheels, we target delivery between 1 and 3 weeks from the day you place your order.

TS112, TS114, TS115, TS117, MX5, MX114, MX117, MX118 and MX115 Forged Wheels

•    If you have ordered the Aftermarket Wheels, we target delivery between 2 and 4 weeks from the day you place your order.

Carbon Fiber Sport Package

•    If you have ordered any carbon fiber parts as part of the Carbon Fiber Sport Package, we target delivery between 1 and 3 weeks from the day you place your order.

Nose Cone Grille 

•    If you have ordered the Nose Cone Grille, we target delivery between 1-3 weeks from the day you place your order.

Nose Cone Grille v2

•    If you have ordered the Nose Cone Grille v2, we target delivery between 1-3 weeks from the day you place your order.

Unplugged Performance BBS 21-inch UP-01 Wheels

•    Orders will be shipped on a first come, first served basis within 4 – 8 weeks.

NVX B.O.O.S.T. Series Bass Package

•    If you have ordered the NVX B.O.O.S.T. Series Bass Package, we target delivery between 3 and 6 weeks from the day you place your order.

HeatShield Sunshades

•    If you have ordered the aftermarket HeatShield, we target delivery between 2 and 4 weeks from the day you place your order. Note: HeatShield will ship via either FedEx or UPS. 

Caliper Covers

•    If you have ordered Caliper Covers, we target delivery between 2 and 3 weeks from the day you place your order. 

EcoHitch

•   If you have ordered EcoHitch, we target delivery between 2 and 3 weeks from the day you place your order.

Accent-E: Carbon Fiber Exterior Accent Packages

•    If you have ordered Accent-E, we target delivery between 2 and 4 weeks from the day you place your order.

Silicone FobPocket

•    If you have ordered the Silicone FobPocket, we target delivery between 1 and 2 weeks from the day you place your order (via USPS).

Charging Hang Tag / Courtesy Notice Bundle

•    If you have ordered the Charging Hang Tag / Courtesy Notice Bundle, we target delivery between 1 and 3 weeks from the day you place your order (via USPS).

Coat Hooks

•    If you have ordered the Coat Hooks, we target delivery between 1 and 2 weeks from the day you place your order (via USPS).

Tesla Model S Toy Cars from Matchbox® and Hot Wheels®

•    If you have ordered the Tesla Model S Toy Cars from Matchbox® and Hot Wheels®, we target delivery between 1 and 2 weeks from the day you place your order (via USPS).

Touchscreen Driving Gloves

•     If you have ordered the Touchscreen Driving Gloves, we target delivery of Touchscreen Driving Gloves between 1 and 2 weeks from the day you place your order (via USPS).

T-Shirts, Mugs, iPhone Cases

•    We target between 2 - 3 weeks to deliver your product. Please allow extra time for international shipping (see below).

Nikola Watch by EVANNEX

•    If you have ordered the Nikola Watch by EVANNEX, we target delivery between 1 and 2 weeks from the day you place your order (via USPS).

CapturePro Charging Lock

•    If you have ordered the CapturePro, we target delivery between 1 and 2 weeks from the day you place your order (via USPS).

Lug Nuts, Lug Nut Covers, Wheel Locks, and Tire Pressure Gauge

•    If you have ordered these wheel accessories, we target delivery between 1 and 2 weeks from the day you place your order.

International Shipping

Yes!  We ship daily to international destinations worldwide, and, currently a significant percentage of our orders are from European countries. All of our products are available for international shipment via FedEx or UPS International Shipping (excluding Wheel Bands). Wheel Bands ship internationally using USPS Priority International Shipping.  Books (Owning Model S and Elon Musk Biography),  'HookUp' Coat Hooks, and, FobPocket and some other smaller products also ship via USPS. Customer holds risk for delivery and customs/VAT charges and is responsible for estimating and covering any VAT, GST, Duty, Tax, Handling fees, Customs clearance charges and/or other costs associated with the shipment.

Note: the timeframes listed above are for U.S. shipments; international shipments via FedEx International may take slightly longer but we always work to prioritize international fulfillment in order to expedite delivery to you. 

Note: for all international orders, the customer is responsible for any duties and taxes assessed by the customer's home country.  These duties and taxes may be collected upon delivery of your item.

IMPORTANT NOTE: ASLK, Carbon Fiber Sport Package, and Lloyd Mats are only available in the US and Canada and are NOT available for international orders (excluding Canada) at this time. We may offer this in the future, if interested - please contact us to join the wait list.

Digital Products

To "activate" digital products sold on our website, you'll receive information via email to activate - specific details follow. If you've ordered an e-book, you'll find your download link on the bottom of your "Order Confirmation" email you receive post-order. However, if you ordered TAPP Suite of Web Apps, you'll receive a distinct, separate email coming from "EVannex Digital Services" that will give you a special "license key" that you'll use as a PIN to log in to TAPP. Please refer to the 'Instructions' tab on each of the individual product pages for more granular, specific instructions.

FAQ

Can you email me a shipping estimate before I order?

Shipping costs are determined via real time carrier calculated shipping within our system that is variable based on your specific, exact address.  Therefore, we do not provide rough shipping cost estimates via email — to that end, simply go through checkout and enter all your address information (excluding credit card) to get the exact price. Please note: you will not be asked for your credit card/payment information until after you are given the total (which will include shipping). At that time, you'll have your shipping total calculated and you can determine if you’d like to move forward with entering payment information (or not). Either way, we appreciate your interest in our products, and, if you move forward and order, we’ll be sure to work diligently, on our end, to execute Shipping and Fulfillment.

I ordered multiple items and I have only received one product from the order, why haven't they all arrived at the same time?

Note: although we carry in-house products (by EVannex®) that ship from our facility here in Pompano Beach, FL, we also carry brands from a variety of manufacturers located all across the U.S. Many of our brands ship from different locations. Therefore, if you have a multi-item order, you will often receive the multiple products within your multi-item order delivered on different dates as they're often being shipped separately. When it's possible, we group items in the same order together, but, often multiple items in a single order are shipped separately.

Is there a way I can track my order?

Yes, once shipped, you will receive a confirmation shipping email with tracking information (post-order).  If, for any reason, you didn’t receive it (or can’t locate it), please contact us and we will provide it.

When I place my order, during checkout, it promised a certain number of days for delivery, why has it taken longer?

The ship time sometimes shown (during checkout) is an estimate from the shipping provider (FedEx, UPS, or USPS) for how long the product may take from the day of shipmentnot the day of order.  For an overview of shipping timeframes, please see above.

How can I cancel my order?

Please contact us to process an order cancellation.

I have received a tracking number but my package is not showing status updates.  What should I do?

We ship via UPS, FedEx, and USPS.  With the overnight carriers, this will not occur often - it might sometimes occur upon reaching an international destination while it clears local customs.  However, please note: sometimes USPS can be delayed in scanning packages especially if they are being shipped to international destinations.  If there has been a significant delay, please contact us and we can reach out to USPS regarding the delay.

Do you ship to international destinations?

Yes!  A large percentage of our sales come from Tesla owners abroad.  Please see above for more details. Note: there are some exceptions -- for example, all Lloyd Floor Mats variations are only available to be shipped to the U.S. and Canada only, these particular floor mat items are not available for shipment to other international destinations. 

I ordered my product recently and I have not yet received a shipping confirmation email. What is going on?

Your shipping confirmation is not sent immediately post-order as each product takes time to process and/or custom build in some cases.  Different products have different shipping and fulfillment timeframes.  Please see products listed above to get an accurate report on the shipping timeframes targeted for different products.

Do you use FedEx/UPS/USPS?

It depends on the item.  For most smaller items we will use USPS.  For larger items, we tend to use FedEx or UPS. Also, we do not ship to P.O. Box addresses, so please include a standard street address when you're checking out. 

Can you rush your shipment to me?

We only provide shipping via FedEx Ground (or equivalent) and USPS. Therefore, we cannot guarantee that we can rush shipping any faster than we note for each product (on the corresponding product page). 

But I want you to rush shipment for my pending Tesla delivery and/or Christmas, Birthday, etc.?

Per above, we cannot offer any expedited shipping options beyond what is offered on our website. 

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