Excluding US holidays, we fulfill orders for EVANNEX products as quickly as possible. Once an order has been fulfilled and shipped, a confirmation email with the tracking number will be sent to the recipient. Please note some items may ship separately.

Please note all orders must be inspected within fourteen (14) days of delivery. Any missing products or other shipping errors (including replacement orders) must be reported to EVANNEX within the 14-day timeframe. Errors reported after such time will not be honored. No refunds or replacements will be provided.

Free US standard shipping on orders over $100. Exclusions apply.

• Offer valid only on orders placed at evannex.com.
• Offer not valid on return shipments or prior purchases.
• Offer is non transferable and is not redeemable for cash or credit.
• Offer valid on all orders with a pre-tax subtotal of $100.01 or more. Other discounts applied to your order could change your subtotal.
• Offer limited to standard shipping to addresses in the contiguous US only (including APOs and FPOs).
• Offer not valid on purchases requiring oversized, freight shipping, or hazardous materials like batteries.
• Offer not valid on products from manufacturers enforcing a MAP (Minimum Advertised Pricing) policy.

International Shipping

1. The customer agrees to pay any and all customs/VAT charges and is responsible for estimating and covering any VAT, GST, Duty, Tax, handling fees, customs clearance charges and/or other costs associated with the shipment.

2. A damage claim due to shipping MUST be made within 24 hours of receipt of the international order. EVANNEX will have our international delivery service investigate. The customer agrees to provide full photographic evidence of damage including photos of all boxes and packaging. A new product will be shipped or a refund provided if and only if our international delivery service determines that the damage was caused during shipment AND reimburses EVANNEX for that damage.

3. Because EVANNEX checks each international order to ensure that all items have been included in the shipping box, any claim that items are missing or have been stolen in transit will NOT be honored and no refunds or replacement will be provided, regardless of the circumstances.

4. IMPORTANT PRODUCT NOTE: Certain products (i.e. Lloyd Mats) are only available for shipment to the US and Canada and are NOT available for international orders (excluding Canada). Please check the product page to see if a product is available for international shipments.

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If international order is shipped to a freight forwarding service in the U.S. or to a secondary international address which is NOT the residential or commercial address of the customer:

Important: Using a freight forwarder to ship could result in shipping complications including damage, lost merchandise, and difficulty in tracking. EVANNEX is NOT responsible for any of these complications. We strongly recommend you do NOT use a freight forwarder.

1. The customer agrees to pay any and all customs/VAT charges and is responsible for estimating and covering any VAT, GST, Duty, Tax, handling fees, customs clearance charges and/or other costs associated with the shipment, regardless of the intermediate or final shipping destination.

2. Once the shipment is received and signed for by a freight forwarding service in the U.S. or any agent at a secondary address, EVANNEX's responsibility for the shipment ends. We will be unable to provide updates on location of the shipment, and we are NOT responsible for any damage that might occur from the time the shipment is received at the freight forwarder or secondary address to the time it arrives at its final destination. In addition, an order processed through a freight-forwarder in the USA is considered an "International Order" and is covered by all of our policies associated with International Orders.

3. If the shipment is sent to a freight forwarding service or a secondary international address which is NOT the residential or commercial address of the customer, the customer assumes all responsibility for delivery.

4. Because EVANNEX checks each international order to ensure that all items have been included in the shipping box, any claim that items are missing or have been stolen in transit will NOT be honored and no refunds or replacement will be provided, regardless of the circumstances.

5. EVANNEX ships the vast majority of international shipments via DHL Express when selected at checkout. However, some products (Sunshades, Ultimat & Luxe Floor Mats and Seat Covers) may be shipped via another shipping provider based on warehouse location.

Domestic Shipping

1. Estimated arrival dates are for domestic orders placed today. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.

2. Whenever possible, please include a standard street address when placing an order. You'll receive an email with shipping information on the date your order ships. NOTE: Orders may not be shipped to temporary stay locations including, but not limited to, hotels, motels, and inns.

3. EVANNEX reserves the right to choose the shipper which is most appropriate for the product(s) ordered and require signature confirmation upon delivery. We use FedEx and USPS as our domestic shippers.

4. We track all of our shipments and digitally confirm delivery at your shipping address. Our responsibility for shipment ends when we have verification from our carriers (USPS or FedEx) the shipment has been delivered to your address. If the shipment cannot be found at your delivery location AFTER our carrier indicates it has been delivered, we cannot replace or refund your purchase. The responsibility for shipment is yours once the product(s) have been verified as delivered to your address.

5. EVANNEX is not responsible for shipments which cannot be delivered after repeated attempts by one of our carriers. It is the customer's responsibility to coordinate with either FedEx or USPS to receive shipment at a convenient time or place. If the shipment is returned to EVANNEX, a restocking fee will be applied before any refund is processed.