Shipping and Fulfillment

For a limited time, we are providing FREE SHIPPING within the contiguous 48 U.S. states.

Note: Although we carry in-house products (by EVANNEX®) that ship from our facility here in Deerfield Beach, FL, we also carry brands from a variety of manufacturers located across the U.S. Many of our brands ship from different locations. Therefore, if you have a multi-item order, you will often receive the multiple products within your multi-item order delivered on different dates as they're often being shipped separately. When it's possible, we group orders together, but, often multiple items are shipped separately. 


EVANNEX ships worldwide — we ship packages to international destinations daily. To learn more about our International Shipping policy, simply scroll down below.

International Shipping

Please note the following terms and conditions for international orders:

For International Orders Shipped to the Customer's International Address:

1.  The customer agrees to pay all customs/VAT charges and is responsible for estimating and covering any VAT, GST, Duty, Tax, handling fees, customs clearance charges and/or other costs associated with the shipment.

2.  All international sales are FINAL. No returns will be accepted and no refunds or replacements will be offered.

3.  A damage claim due to shipping MUST be made within 24 hours of receipt of the international order.  EVANNEX will have our international delivery service investigate. The customer agrees to provide full photographic evidence of damage including photos of all boxes and packaging. A new product will be shipped or a refund provided if and only if our international delivery service determines that the damage was caused during shipped AND reimburses EVANNEX for that damage.

4. IMPORTANT PRODUCT NOTE: Certain products (i.e. Lloyd Mats) are only available for shipment to the US and Canada and are NOT available for international orders (excluding Canada) at this time. Note: we may offer this in the future, if interested - please contact us to join the wait list. Please check the 'FAQ' tab to see if a product is available for international shipments. 

For International Orders Shipped to a Freight Forwarding Service in the United States or to a Secondary International Address that is NOT the home or business address of the customer:

Important: Using a freight forwarder to ship could result in shipping complications including damage, lost merchandise, and difficulty in tracking. EVANNEX is NOT responsible for any of these complications. We strongly recommend that you do NOT use a freight forwarder.

1.  The customer agrees to pay all applicable customs/VAT charges and is responsible for estimating and covering any VAT, GST, Duty, Tax, handling fees, customs clearance charges and/or other costs associated with the shipment, regardless of the intermediate or final shipping destination.

2.  Once the shipment is received and signed for by a Freight Forwarding Service in the United States or any agent at a secondary address, EVANNEX's responsibility for the shipment ends. We will be unable to provide updates on location of the shipment, and we are NOT responsible for any damage that might occur from the time the shipment is received at the freight forwarder or secondary address to the time it arrives at its final destination.

3.  If the shipment is sent to a Freight Forwarding Service or a secondary international address that is NOT the home or business address of the customer, the customer assumes all responsibility for delivery.

4.  All international sales are FINAL. No returns will be accepted and no replacements or refunds will be offered.

Domestic Shipping

For domestic (U.S.) shipping timeframes, please refer to product-specific estimates below.

NOTES

1.  The ship time sometimes shown (during checkout) is an estimate from the shipping provider (FedEx, UPS, or USPS) for how long the product may take from the day of shipmentnot the day of order.

2.  We do not ship to P.O. Box addresses, so please include a standard street address when you're checking out. You'll receive an email with shipping information on the date that your order ships so that you can be on the lookout for it.

3.  EVANNEX reserves the right to choose the shipper that is most appropriate for the product(s) ordered and require signature confirmation upon delivery. We use Fedex, USPS, and UPS as our shippers. 

SHIPPING TIME FRAMES:

For an overview of shipping time frames, please see below. We target the following shipping time frames (see below) from the day you place your order.

Center Console Insert (CCI) -- between 1 and 2 weeks

Rear Center Console Insert (RCCI) for Model S -- between 1 and 2 weeks

Cubby Compartment -- between 1 and 2 weeks

Car Cover for Tesla Model S -- between 1 and 3 weeks

Rear Seat Dual USB Port -- between 1 and 2 weeks

12v Dual USB Car Charger -- between 1 and 3 weeks

Adaptable Storage & Lighting Kit (ASLK)-- between 1 and 3 weeks

Parcel Shelf Auto Lift -- between 1 and 2 weeks

GlassesClip -- between 1 and 2 weeks

Window Control Covers -- between 1 and 2 weeks  

Screen Protectors -- between 1 to 3 weeks

Front License Plate Bracket - The Law -- between 1 and 3 weeks

Lloyd Mats (Luxe, Ultimats, and/or Rubbertite lines) between 2 and 3 weeks from the day you place your order for the U.S. and Canada. NOTE: Lloyd Mats does not ship to international destinations (except Canada).

Seat Covers -- between 4 and 8 weeks

Kangaroo Pockets -- between 1 and 2 weeks

Seat Hoodie -- between 1 and 2 weeks 

Glove Box Bumper -- between 1 and 2 weeks

Trunk Organizer -- between 1 and 2 weeks 

Snow Chains -- between 1 and 2 weeks 

Wheel Bands - Rim Protection -- between 1 and 2 weeks 

LED Lighting Upgrade Kit -- between 1 and 2 weeks 

Lighted T -- between 2 and 4 weeks

Lighted Emblem -- between 4 and 8 weeks from the day you place your order.

Owning Model S, 2/e by Nick Howe - Hardcopy Book -- between 1 and 2 weeks. E-book is sent digitally same day.

Getting Ready for Model 3, by Roger Pressman -- Hardcopy Book -- between 1 and 2 weeks. E-book is sent digitally same day.

Elon Musk Book, by Ashlee Vance -- between 1 and 2 weeks.

TST Wheels -- between 1 and 3 weeks from the day you place your order.

TS112, TS114, TS115, TS117, MX5, MX114, MX117, MX118 and MX115 Forged Wheels -- between 2 and 4 weeks from the day you place your order.

Carbon Fiber Sport Package -- between 1 and 3 weeks

Carbon Fiber Appliques (Model S or X) -- between 1 and 2 weeks

Nose Cone Grille -- between 1 - 3 weeks

Nose Cone Grille v2 -- between 1-3 weeks

Unplugged Performance BBS 21-inch UP-01 Wheels -- Orders will be shipped on a first come, first served basis within 4 – 8 weeks.

NVX B.O.O.S.T. Series Bass Package -- between 3 and 6 weeks 

HeatShield Sunshades -- between 2 and 4 weeks. Note: HeatShield will ship via either FedEx or UPS. 

Caliper Covers --between 2 and 3 weeks 

EcoHitch -- 2 and 3 weeks

Accent-E: Carbon Fiber Exterior Accent Packages -- between 2 and 4 weeks 

Silicone FobPocket -- between 1 and 2 weeks 

Charging Hang Tag / Courtesy Notice Bundle -- between 1 and 3 weeks from the day you place your order (via USPS).

Coat Hooks -- between 1 and 2 weeks from the day you place your order (via USPS).

Tesla Model S Toy Cars from Matchbox® and Hot Wheels® -- between 1 and 2 weeks 

Touchscreen Driving Gloves -- between 1 and 2 weeks

T-Shirts, Mugs, iPhone Cases -- between 2 - 3 weeks. Please allow extra time for international shipping (see below).

Nikola Watch by EVANNEX -- between 1 and 2 weeks 

CapturePro Charging Lock -- between 1 and 2 weeks

Lug Nuts, Lug Nut Covers, Wheel Locks, and Tire Pressure Gauge -- between 1 and 2 weeks 

SHIPPING FAQ

Can you email me a shipping estimate before I order?

Shipping costs are determined via real time carrier calculated shipping within our system that is variable based on your specific, exact address.  Therefore, we do not provide rough shipping cost estimates via email — to that end, simply go through checkout and enter all your address information (excluding credit card) to get the exact price. Please note: you will not be asked for your credit card/payment information until after you are given the total (which will include shipping). At that time, you'll have your shipping total calculated and you can determine if you’d like to move forward with entering payment information (or not). Either way, we appreciate your interest in our products, and, if you move forward and order, we’ll be sure to work diligently, on our end, to execute Shipping and Fulfillment.

I ordered multiple items and I have only received one product from the order, why haven't they all arrived at the same time?

Note: although we carry in-house products (by EVANNEX®) that ship from our facility here in Pompano Beach, FL, we also carry brands from a variety of manufacturers located all across the U.S. Many of our brands ship from different locations. Therefore, if you have a multi-item order, you will often receive the multiple products within your multi-item order delivered on different dates as they're often being shipped separately. When it's possible, we group items in the same order together, but, often multiple items in a single order are shipped separately.

Is there a way I can track my order?

Yes, once shipped, you will receive a confirmation shipping email with tracking information (post-order).  If, for any reason, you didn’t receive it (or can’t locate it), please contact us and we will provide it.

When I place my order, during checkout, it promised a certain number of days for delivery, why has it taken longer?

The ship time sometimes shown (during checkout) is an estimate from the shipping provider (FedEx, UPS, or USPS) for how long the product may take from the day of shipmentnot the day of order.  For an overview of shipping timeframes, please see above.

How can I cancel my order?

Please contact us to process an order cancellation.

I have received a tracking number but my package is not showing status updates.  What should I do?

We ship via UPS, FedEx, and USPS.  With the overnight carriers, this will not occur often - it might sometimes occur upon reaching an international destination while it clears local customs.  However, please note: sometimes USPS can be delayed in scanning packages especially if they are being shipped to international destinations.  If there has been a significant delay, please contact us and we can reach out to USPS regarding the delay.

Do you ship to international destinations?

Yes!  A large percentage of our sales come from Tesla owners abroad.  Please see the above "International Shipping" section for more details. Note: there are some exceptions — for example, all Lloyd Floor Mats variations are only available to be shipped to the U.S. and Canada only, these particular floor mat items are not available for shipment to other international destinations. 

I ordered my product recently and I have not yet received a shipping confirmation email. What is going on?

Your shipping confirmation is not sent immediately post-order as each product takes time to process and/or custom build in some cases.  Different products have different shipping and fulfillment timeframes.  Please see products listed above to get an accurate report on the shipping timeframes targeted for different products.

Do you use FedEx/UPS/USPS?

It depends on the item. For most smaller items we will use USPS.  For larger items, we tend to use FedEx or UPS. Also, we do not ship to P.O. Box addresses, so please include a standard street address when you're checking out. 

Can you rush your shipment to me?

We only provide shipping via FedEx Ground (or equivalent) and USPS. Therefore, we cannot guarantee that we can rush shipping any faster than we note for each product (on the corresponding product page). 

But I want you to rush shipment for my pending Tesla delivery and/or Christmas, Birthday, etc.?

Per above, we cannot offer any expedited shipping options beyond what is offered on our website. 

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