Refund policy

You may return any EVannex™ manufactured* product for any reason for a period of 30 days from the date of delivery; provided that:

Product Registration has been completed upon receipt of product.

The product must be returned undamaged and with no scratches, tears, nicks, dents or wear in its original packaging, with shipping and insurance paid by the purchaser.

Regarding our Center Console Insert, we will refund your purchase price less any shipping and handling charges. If you have ordered a Center Console Insert, we will refund your purchase price less a restocking fee of $100.00 to help defray the cost and refurbishment and revision of the Center Console Insert.

A special Return Policy applies for Accent-E and Accent-I products. Please be certain to read the policy (contained under the 'Returns' Tab) on the respective pages for these products.

For those who order the Owning Model S e-book: please be aware - because there is no workable method for a purchaser to 'return' the digital version of Owning Model S to us once it has been downloaded, after Owning Model S e-book is ordered, there are no 'returns' or refunds for this digital product.

For those who order TAPP Suite of Web Apps: Note: there is no trial period for TAPP. Your purchase of TAPP includes a one (1) year subscription. There are no "returns" for TAPP and if you decide to cancel your subscription early there are no partial credits and/or refunds.

For all international orders, please note: EVannex™ does not refund any VAT taxes that your home country may charge upon delivery.

To obtain warranty/return service, simply contact us for shipping instructions and a return material authorization (RMA) tracking number. Securely pack the product in its original packaging, and provide a copy of the original sales receipt, which is required as the proof of purchase for warranty repairs. Write the RMA number clearly on the outside of the package. Send the product, freight charges prepaid, to EVannex™ at the address provided with the RMA.

*Please refer to the product pages for information on other (non-EVannex™) manufacturer warranties for additional information.