General FAQ

Ordering

I can’t figure out how to order online. What can I do?

There are two ways of ordering. The first method is right here on our website. Simply visit the product page you like and select the "Add to Cart" button and follow the prompts to check out.  The second method would be to schedule a call.  Contact us and provide your phone number and the best time to reach you and we will give you a call to process your order. 

Do you guys offer Gift Cards and how do they work? 

Yes they are available here. This is a fantastic way to show your appreciation for someone.

I ordered the wrong variation of the product that I wanted.  Can I change it?

This depends on where we are in the fulfillment cycle, so please contact us and we will work to revise your order as long as it has not shipped.  If it has already shipped, please contact us to return the product and we will coordinate delivery of the desired choice.

I have a specific question about a particular product. Is there a FAQ for it?

Yes, all our products have a "FAQ" tab below on the corresponding product webpage with frequently asked questions relevant to them.  If you cannot find the answer you are looking for, please contact us.

Do you offer discounts or special promotions?

If you join our VIP List, we'll alert you to any specific sales, discounts or promotions. At this time, we are offering a free chapter of Nick Howe's book, Owning Model S, only to our VIP members. We do offer discounted pricing if ordering multiple items in a single order (see below).

Do you offer product bundle discounts?

Instead of forcing you to purchase a pre-set product bundle we define (with certain items you might not want), we offer an "across-the-board" savings for any/all multi-item orders placed at once... we will calculate your multi-item order shipping price at a discounted rate -- therefore, you'll realize shipping price savings if you bundle multiple items into your order -- the more items you add to the order, the deeper the shipping discount given. Please note: this also has the added benefit of a lower carbon footprint when you bundle multiple items in your order as opposed to spreading it out over many orders.

Shipping and Fulfillment

Can you email me a shipping estimate before I order?

Shipping costs are determined via real time carrier calculated shipping within our system that is variable based on your specific, exact address.  Therefore, we do not provide rough shipping cost estimates via email — to that end, simply go through checkout and enter all your address information (excluding credit card) to get the exact price. Please note: you will not be asked for your credit card/payment information until after you are given the total (which will include shipping). At that time, you'll have your shipping total calculated and you can determine if you’d like to move forward with entering payment information (or not). Either way, we appreciate your interest in our products, and, if you move forward and order, we’ll be sure to work diligently, on our end, to execute Shipping and Fulfillment.

I ordered multiple items and I have only received one product from the order, why haven't they all arrived at the same time?

Note: although we carry in-house products (by EVannex®) that ship from our facility here in Pompano Beach, FL, we also carry brands from a variety of manufacturers located all across the U.S. Many of our brands ship from different locations. Therefore, if you have a multi-item order, you will often receive the multiple products within your multi-item order delivered on different dates as they're often being shipped separately. When it's possible, we group items in the same order together, but, often multiple items in a single order are shipped separately.

Is there a way I can track my order?

Yes, once shipped, you will receive a confirmation shipping email with tracking information (post-order).  If, for any reason, you didn’t receive it (or can’t locate it), please contact us and we will provide it.

When I place my order, during checkout, it promised a certain number of days for delivery, why has it taken longer?

The ship time sometimes shown (during checkout) is an estimate from the shipping provider (FedEx, UPS, or USPS) for how long the product may take from the day of shipment, not the day of order.  For an overview of shipping timeframes, please visit our Shipping and Fulfillment page.

How can I cancel my order?

Please contact us to process an order cancellation.

I have received a tracking number but my package is not showing status updates.  What should I do?

We ship via UPS, FedEx, and USPS.  With the overnight carriers, this will not occur often - it might sometimes occur upon reaching an international destination while it clears local customs.  However, please note: sometimes USPS can be delayed in scanning packages especially if they are being shipped to international destinations.  If there has been a significant delay, please contact us and we can reach out to USPS regarding the delay.

Do you ship to international destinations?

Yes!  A large percentage of our sales come from Tesla owners abroad.  Please see our Shipping and Fulfillment page for more details. Note: there are some exceptions -- for example, all Lloyd Floor Mats variations are only available to be shipped to the U.S. and Canada only, these particular floor mat items are not available for shipment to other international destinations. To be sure, check the Shipping and Fulfillment page for more.

I ordered my product recently and I have not yet received a shipping confirmation email. What is going on?

Your shipping confirmation is not sent immediately post-order as each product takes time to process and/or custom build in some cases.  Different products have different shipping and fulfillment timeframes.  Please see our Shipping and Fulfillment page on our website to get an accurate report on the shipping timeframes targeted for different products.

Do you use FedEx/UPS/USPS?

It depends on the item.  For most smaller items we will use USPS.  For larger items, we tend to use FedEx or UPS. Also, we do not ship to P.O. Box addresses, so please include a standard street address when you're checking out. Please see our Shipping and Fulfillment page for more information.

Can you rush your shipment to me?

We only provide shipping via FedEx Ground (or equivalent) and USPS. Therefore, we cannot guarantee that we can rush shipping any faster than we note for each product (on the corresponding product page). Please see our Shipping and Fulfillment page for more information.

But I want you to rush shipment for my pending Tesla delivery and/or Christmas, Birthday, etc.?

Per above, we cannot offer any expedited shipping options beyond what is offered on our website. Please see our Shipping and Fulfillment page for more information.

Returns and Warranties

I have an issue with a product that I ordered.  Should I just return it?

Please contact us in order to inquire about a RMA (Return Merchandise Authorization).  This is mandatory and necessary in order to properly identify your order and coordinate all information necessary to expedite your return. See our Return Policy for more information.

How can I return an item(s) that was purchased? 

Please contact us and we’ll provide you with next steps (see above).  Upon receipt of your return request, depending on the specific product's Return Policy, we will give you a RMA (Return Merchandise Authorization) and specific instructions on how and where to return your particular product. See our Return Policy for more information.

How will I know if I got refunded?

You will receive email confirmation after the return (with RMA #) was received and processed.  

How can I get warranty information on the product I ordered?

Please refer to our Product Warranty page for more information on the product you ordered.

 

Installation Questions

I’m a pretty handy person - do you really think that I will need to take some of the products that I bought to an aftermarket automotive shop for installation?

While some of our products can be easily installed at home like the Center Console Insert (CCI), in other cases, we may require or advise taking the products to an automotive aftermarket shop for professional installation.  It varies by product.  On each product page, you’ll see an “Instructions” tab that will provide more information. You can always contact us if you're not sure or want more information.

So do you know of a good automotive aftermarket shop in my area for installation?

Please contact us and we can try to provide some general guidance.  Note: in some cases this may be limited - i.e. we can recommend a specific location and in other cases we can recommend the “type” of shop you might want to look for locally for the install. As noted elsewhere, Tesla Service Centers’ policy is to only install their own OEM/factory products and not install aftermarket parts or accessories. But, there are many, many competent/excellent shops in local areas who have installed our products.

I didn't receive Installation Instructions. What can I do?

Most orders should come with written instructions. If, for some reason, they were not included, you can also reference the "Instructions" tab on the corresponding product page. And, sometimes we'll also include an installation video on the product page for additional reference. In any event, you can always contact us and we will provide them for you.

VIP Membership

How do I become a VIP member for EVannex®?

You can sign up through the website.  You will be notified once new products hit the market, we will give you priority ordering, qualifying for special promotions/discounts when available, early notification for new products, wait list priority, and receive our exclusive VIP newsletter. 

Reseller / Distributor / Wholesale Inquiries

We love your store and we're interested in reselling your products on our website, how do we do that?

At this time, we do not have any resellers and we don't have any plans to have resellers (for U.S. and international markets).

We're based in Europe/Asia and we'd like to resell your products here or become your distribution partner, how do we do that?

Per above, we do not have (or plan to have) any resellers. We successfully ship our products to Tesla owners worldwide on a daily basis, including the European and Asian markets. So, we are not seeking any international resellers or distribution partners.

I would like to buy your products in large/wholesale quantities, is that possible?

It is. However, purchasing large quantities cannot be for the purpose of reselling/distributing our products per above. We look at each request on a case-by-case internal evaluation. If you're interested, please contact us.

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